Frequently asked questions
What is the returns policy?
Customers have the right to return products within 14 days of receiving their order, except for products marked as "final sale." Returns are at the customer's expense and may be subject to a 10% deduction for return handling and acceptance. Products must be unused and in their original packaging.
Are any of the purchases final?
Yes, some products, including a selection of our two Matchas , are final sale and non-returnable .
Due to the nature of the food product and the need to maintain freshness and the highest quality, returns are not possible. This information is clearly indicated on the product prior to purchase .
When will I receive my order?
Orders are processed within 1-3 business days (preparation time for shipping), and delivery time depends on the carrier chosen and your location.
The given deadline is indicative and may be extended for reasons beyond the Store's control.
We'll do our best to ship your order as quickly as possible. Once your package has shipped, you'll receive an email with your tracking number and further information .
How much does shipping cost?
Shipping costs are displayed in the shopping cart before checkout and depend on the carrier and shipping option selected. In most cases , shipping is free , and you'll see all the details before confirming your order.
Where does your matcha come from?
Our matcha comes from selected regions and is chosen for its quality, taste and natural sweetness.
Is matcha ceremonial?
We offer the highest quality matcha, perfect for drinking neat or in a matcha latte.
What does Barbara's Matcha taste like?
It is creamy, slightly sweet, with a subtle nutty finish and low bitterness.